I’m getting Fed up with Medtronics, I imagine other people are too. I thought it would be entertaining (and Therapeutic) to start a forum where people can share their Medtronics Supply Ordering Horror Stories. Here’s mine…
Last November, I had to renew my prescriptions for insulin pump supplies. Medtronics wouldn’t fill any orders for infusion sets (Sure-T) until my doctor changed the prescription to be to change the set every 2 days instead of 3 days. It took about 4 phone calls between Medtronics and my Doctor’s office to get that sorted out, but I was able to order supplies after a few days.
February 1st, I place a resupply order with Medtronic’s automated phone system. I don’t get any confirmation email, which I thought was weird, but I figured, surely if there is a problem with the order, Medtronics will contact me, right?
Two weeks went by, and I decided I had better give Medtronics a call. The person I spoke with said the order had not been filled because my insurance could not be billed for more than x boxes of infusion sets, and I had to wait until Feb 22 before I could reorder. I had to explain that my prescription had changed, and I was now using an infusion set every 2 days, instead of 3 days, and that is why I ran out earlier. Medtronics had neglected to update the insurance billing on their end, and then had the nerve to tell me there was “nothing they could do about it”.
I tried to explain that I was about to run out of supplies, and I convinced them to ship me some infusion sets in advance. Great.
Two days go by, and I still do not recieve a confirmation email. I call Medtronics again, and they lady I spoke with said, your order has shipped and should arrive tomorrow. Great. I made the mistake of not getting a tracking number from her.
The following day, no supplies. I didn’t get home until late that night, so I called the next day. The person I spoke with this time said the package was not shipped, because they couldn’t bill my insurance until February 22. At this point, I already had run out of supplies, and told Medtronics, “Fine, just ship it on the 22nd”.
I get a call from Medtronics on Feb 21, (about 4:30 PM) asking if I wanted them to ship a partial shipment of supplies out that afternoon. I told them “No. Too little, too late. Just ship the full order on Feb 22nd like we agreed a few days ago” fearing if I messed around with partial shipments, Medtronics would screw up the insurance billing or shipping. Keep it simple.
So, February 25th rolls around (after the weekend) and my shipment did not arrive. So, I call Medtronics and they tell me my order has shipped, and should arrive tomorrow. Great.
Tomorrow comes, and no package. I call Medtronics that afternoon and the lady I spoke with said the order had been filled, and shipped, but she did not have a tracking number. And, the reservoirs were on backorder and she could not place an order for these. When I explain my situation, she agreed to ship me a single box of reservoirs out of some reserve “emergency” stock, canceled the original order, and placed a new order for infusion sets and Guardian sensors. “The packages should arrive tomorrow.”
The next day, I get a call from someone in Pennsylvania (I live in Colorado) saying my supplies had mistakenly been shipped to his address (Major HIPPA Violation!) and had contacted Medtronics and was going to return the items to them. I recieved the box of resivours, but still no infusion sets.
I called Medtronics the next day, and said, the Resivours arrived, but nothing else. By the way, the guy you shipped my supplies to called me, and I will be looking over my bills very carefully to make sure I am not charged any restocking fees for these “lost order” supplies.
The following day, my supplies arrived. I had to go about 9 days without my insulin pump because of medtronic’s gross incompetence.
That’s my story, what’s yours?
!