I am just finishing my first trimester of the Dexcom 6 . My transmitter began working only intermittently - about 50% of time working and 50% of the time not working (no readings) - during my 2nd to last sensor. I have about 5 days left of my last sensor before I change it out and start my new transmitter. Is this common? Does the transmitter do this at the end of each 3 month cycle - or is this unusu
al?
I just started my second G6 transmitter a few weeks ago and I got consistent readings with the first one until it finished. Since yours is not giving you the reliable and consistent readings you need I should think they would replace it even though it’s so close to the end of its life cycle. At the very least call and report it as a quality control issue.
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I had the same experience and the second transmitter failed at day 59…so I’m not nearly as happy as most people. My several years on the gt5 was a much better experience. I hope the g7 is better and comes out soon…or the Libre3. I’m ready to try any other cgm at this point.
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Hi @Grumpy. I haven’t even started thinking about future generations of technology but you’re anticipating a G7 and Freestyle 3 - I had to Google them to see their features.
I’m sorry you’ve had such challenges with your G6. The only transmitter issue I’ve had is that my first one have me a 3 week(?) warning but it gave it unexpectedly when 21 days were almost up. It made it to 90 days but I thought I was going to get a warning that it would give out in a matter of days. Thankfully I already had my replacement on hand. I keep a couple of Freestyle Libres on hand as well, just in case.
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That is unusual because that means that your transmitter is defective and not working properly. I’ve called to request a replacement before because it didn’t last the full 3 months. You shouldn’t have to deal with that. The Dexcom technical support could replace that for you.
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@wadawabbit LOL… I wouldn’t be looking either if I had a good experience. IF hadn’t had such a good G5 experience, I probably would be pretty happy with the G6. As a side note, I really hope the Free Style Libre3 can provide some competition to Dexcom. We need good options for everybody in the club and competition makes the products better for all
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We have also had the same problem with our son’s G6 transmitters dying early. When we call Dexcom support, nothing has been offered except buying a new set of sensors with a fresh transmitter. They need to have extra transmitters available and covered by insurance.
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They should uphold the warranty on the transmitter. I don’t know if the sensors have a warranty per se but I’ve always had good experience when I’ve called tech support. My next step would be reaching out to my Tandem rep.
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I have had the sensors give out early, but never the transmitters.
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There is a way to get the G6 Transmitter to “work again” for another 3 months. It requires some equipment, find the documents and videos online, and some skills we don’t possess. But maybe posting that this is possible, will help a more technically-able person.
If your sons Dexcom transmitter is dying early then you should be able to get a replacement. For example, I called a while ago because it said that the transmitter was low on battery and within an hour it died. When I called Dexcom they sent us A new sensor and a new transmitter, and a kit to send the broken transmitter to them again. I don’t understand why they aren’t offering you a replacement.